At Lil Guava, we strive to ensure your satisfaction with every purchase. Please take a moment to read our Returns and Refund Policy, designed to provide clarity on our procedures and terms.
1. Returns Eligibility:
- We uphold a strict policy regarding returns, accepting them exclusively in cases where products are received damaged during delivery or possess defects. It’s our commitment to ensure that all items arrive in pristine condition, maintaining the highest standards of quality.
- To be eligible for a return, the item must be unused, in its original packaging, and free from any damage or signs of wear.
2. Damaged or Defective Products:
- Lil Guava takes great care in packaging and delivering our products to you. In the rare event that your non-customized item arrives damaged or with defects, please contact us at support@lilguava.com within 3 days of receiving the product.
- We may require you to provide photos of the damaged or defective item and its packaging to facilitate the return process.
3. Customized Products:
- Please note that we do not offer returns or refunds for customized products. This includes items with personalized names, messages, or custom designs.
4. Return Process:
- If your non-customized item is eligible for return, please email our support team at support@lilguava.com to initiate the process. Include your order number and a brief description of the reason for the return.
- Pack the item securely, ensuring it is in its original condition and packaging.
- Ship the item to the address provided by our support team.
5. Refund Process:
- Once we receive your returned item and confirm its eligibility, we will process your refund.
- Refunds will be issued to the original payment method within 7 business days.
6. Contact Us:
- For any inquiries before making a purchase or for information regarding personalization options, feel free to reach out to our team at info@lilguava.com.
7. Language Options:
- For support in Arabic, please contact support.arabic@lilguava.com.
We appreciate your understanding and cooperation. Lil Guava is dedicated to providing quality products and exceptional service to our valued customers.