Privacy Policy

Privacy Policy:

• Our Privacy Policy outlines how Lil Guava collects, processes, and protects customer data. We respect your privacy and ensure that all information provided is handled securely. This includes details about the types of data collected, the purposes for which it is used, and the measures in place to safeguard it. We also explain your rights regarding your personal information.

Terms and Conditions:

• Lil Guava’s Terms and Conditions articulate the rules for using our online store. It covers various aspects, including payment methods, shipping policies, delivery times, returns, exchanges, and refunds. By making a purchase on our website, customers agree to abide by these terms.

Shipping Policy:

• Our Shipping Policy provides comprehensive information on the shipping options available, associated costs, and estimated delivery times. While we primarily focus on deliveries within Cairo, we are open to shipping further distances upon customer request. Please contact our team to discuss shipping to locations beyond Cairo.

Return and Refund Policy:

• Lil Guava has a clear Return and Refund Policy, specifying conditions for returns within a certain timeframe. We do not accept returns unless the printed design is defective or the product has been damaged during delivery. Customers must report any such issues promptly for resolution.

Payment and Security:

• We prioritize the security of your payment information on Lil Guava. Our website employs secure payment gateways, and we accept various payment methods. Rest assured that your financial data is handled with the utmost care.

Product Descriptions and Disclaimers:

• Lil Guava takes pride in unique and custom designs. However, please note that sublimated products may vary slightly from the images due to lighting conditions during photography. We aim to accurately represent our products and provide any necessary disclaimers regarding potential variations.

Intellectual Property Policy:

• Lil Guava owns the intellectual property associated with our designs. Any unauthorized use, reproduction, or distribution of our designs is strictly prohibited without prior permission.

Contact Information:

• For customer inquiries and support, Lil Guava provides clear contact information, including a dedicated email address. Our professional email addresses may include options such as support@lilguava.com, sales@lilguava.com, or info@lilguava.com.

Terms of Use for the Website:

• Lil Guava’s website is accessible to users under specific terms outlined in our Terms of Use. Users are expected to comply with these terms, which cover acceptable behavior and the prohibition of spam or misuse.

Social Media Policy:

• If Lil Guava maintains social media accounts, we establish guidelines for user interactions and content sharing to foster a positive online community.

Accessibility Policy:

• Lil Guava is committed to making our website accessible to all users, including those with disabilities. If you encounter any accessibility issues, please contact us for assistance.

Language Options:

• Lil Guava offers support in English through our primary email addresses. For additional convenience, customers in Egypt can reach out to support.arabic@lilguava.com for assistance in Arabic.