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Can I pay with a card?
- Yes, absolutely! We use secure payment methods to ensure your transactions are safe and protected.
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Do you accept PayPal?
- Yes, we accept PayPal as a payment method for your convenience.
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Do you offer cash on delivery?
- Yes, we do offer cash on delivery as a payment option for your orders. *Only Croatia and Egypt under certain conditions
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How long does delivery take?
- After your order has been received, please allow up to 3 to 5 days for processing. Once processing is complete, we’ll swiftly deliver your product to your doorstep. Your satisfaction is our priority, and we strive to ensure a seamless delivery experience for you.
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Can I order a custom design?
- Absolutely! Simply email us at info@lilguava.com with your inquiry, and we’ll be happy to assist you.
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Where do I upload my images for customization?
- You can easily upload your images after the checkout process when your order has been received, and we’ll ensure it’s printed exactly as you desire.
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Do you accept returns for custom orders?
- Unfortunately, we do not accept returns for custom orders, as they are personalized with names, dates, etc.
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Do you accept returns for items damaged during delivery?
- Yes, we do. If your item arrives damaged, please report it within 3 days of receipt, and we’ll gladly assist you. However, we take pride in our packaging to ensure your products arrive safely.
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Where is my package?
- If you’re wondering about the status of your order, please feel free to contact us at sales@lilguava.com with your order number and name. We’re here to help! You can also reach out to us via phone.
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Where are you located?
- We are located in both Cairo, Egypt, and Croatia, bringing our unique creations to customers around the world.